This page explains how users, clients, visitors, and integration reviewers can request deletion of data handled by AsthronAI, including account data, workspace data, visitor records, integration records, and Meta Platform Data.
To request deletion, email support@asthronai.com with the subject line "Data Deletion Request". We may ask for additional information to verify your identity, confirm account ownership, or identify the correct workspace, website, conversation, lead, booking, or integration record.
Please include as much of the following information as applies:
Depending on the request and account role, AsthronAI may delete or anonymize account records, staff access, visitor submissions, lead details, booking notes, conversation records, uploaded workspace data, integration credentials, webhook events, and related operational records.
If you connected Facebook, Instagram, Messenger, or WhatsApp Business features to AsthronAI, deletion requests may include Meta Platform Data such as business asset identifiers, WhatsApp Business Account IDs, phone number IDs, Page or Instagram identifiers, channel connection records, access tokens, webhook events, and message records processed through the connected workspace.
AsthronAI does not sell Meta Platform Data. When a valid deletion request is confirmed, we will remove or disable the relevant channel connection and delete or anonymize associated records where required and technically feasible, subject to the retention limits described below.
If you submitted information through a business website using AsthronAI, that business may be the controller of the relevant visitor, lead, booking, or conversation data. You should contact that business first when possible. AsthronAI can still help route or evaluate a request when the data is stored in the AsthronAI platform.
We aim to review deletion requests within a reasonable period after receiving enough information to verify and locate the data. Complex workspace, backup, billing, dispute, or legal requests may take longer.
Some data may be retained where necessary for security, fraud prevention, audit logs, billing and tax records, legal compliance, dispute resolution, service backups, abuse prevention, or to protect AsthronAI, users, clients, and the public. Backup copies may be deleted on normal backup rotation schedules.
Send deletion questions and requests to support@asthronai.com. For broader privacy information, review the Privacy Policy and Data Processing Agreement.